The Zen Den Website and Service Terms

These terms describe website use and the general service arrangements of The ZenDen, integrative health and longevity center (The Zen Den, we, us, or our). Suzi personally provides Rasha sessions, group experiences, nutrition guidance and counseling, and house harmonizing. Qigong is incorporated into Rasha sessions.

The Great Awakening is a three-part experience, generally offered through sessions lasting about two hours each and typically scheduled about a week apart. Private and group settings are available. A series description does not by itself create a prepaid package or require a three-session purchase; the arrangements are agreed before booking.

Encino office visits are by appointment. House harmonizing takes place at the client's property with access confirmed when booking. The scope and any travel charge are agreed in advance. It is not a substitute for a qualified electrical, structural, environmental, or other property safety inspection.

Website information is general, not an individualized diagnosis or treatment plan. Do not delay necessary healthcare or change medication or treatment based on website content. No particular result is guaranteed. Testimonials describe individual experiences. These statements do not replace service-specific safety information, consent, or required professional disclosures.

When enabled, website or phone AI supports general inquiries and scheduling, not emergency care or individualized medical advice. Ask Suzi for human assistance. Our Privacy Policy explains AI processing, transcription, and call notices.

Complete the consent or safety forms that apply and ask questions before participating. You may bring a support person and may ask to pause or stop an activity. Minors need written permission from a parent or guardian and that person attending. Discuss service suitability and any practical needs with Suzi before booking.

A 10-minute introductory consultation is complimentary. A separate 30-minute consultation is $30. We agree any paid consultation before it begins; a free call does not automatically become a paid call. The $50 service deposit does not apply to consultations.

An inquiry does not reserve an appointment. A paid service appointment is confirmed when Suzi confirms it and the required $50 deposit is received. The deposit is applied to your first service. Consultation bookings are confirmed directly with Suzi.

Before you commit, we provide the service, date and time with time zone, location, expected duration, total price, any travel or other charges, and applicable payment and cancellation rules. Event-update signup is not a ticket or reservation.

We accept cash, card, check, and payment apps arranged with Suzi. The remaining service balance is due after the appointment. Reduced pricing may apply to multiple sessions; the quoted price and what it covers are agreed in advance. No automatic renewal or recurring membership is created by an inquiry or booking.

A separately agreed service-specific term governs that service if it conflicts with these general terms, to the extent permitted by law. We do not change the price of an agreed booking without your agreement.

Contact. Call, leave a voicemail, or text 818-422-5320. Include your name and appointment details. Follow up if you have not received confirmation of the change.

At least 48 hours before a service appointment. The $50 deposit is refundable when you cancel with at least 48 hours' notice, measured from the scheduled appointment time.

Less than 48 hours. Suzi handles the deposit case by case. These terms do not impose an automatic forfeiture or additional cancellation fee.

Rescheduling or missing a service appointment. A rescheduled appointment carries the deposit forward. If you miss the appointment, the deposit can be applied to a future appointment. A late arrival does not extend the scheduled end time.

If Suzi cancels. You may reschedule or receive a refund of the amount paid for that appointment. Suzi may offer a discretionary discount on a future session.

Other prepayments. Unused prepaid appointments or consultations are refundable at the amount paid for them. Completed appointments and consultations remain payable; contact Suzi about any concern. Deposit treatment follows the rules above. We do not impose an undisclosed cancellation penalty or retroactively increase the price of completed sessions when a series ends early.

Refund handling. We aim to initiate an approved refund within 10 business days through the original payment method where practical. Bank or payment-provider processing may take additional time. Rights and remedies required by applicable law remain available.

Use the website lawfully and provide accurate information you are authorized to share. Do not send emergencies, medical records, payment-card details, or identification documents through general inquiry channels. Do not interfere with website operation or attempt unauthorized access.

Website materials may be protected by rights held by The Zen Den or their owners. Obtain permission before reproducing protected material except where law permits that use. Sending an inquiry does not grant permission to publish your name, image, story, or private message; relevant separate permission is required.

The Zen Den may earn a small commission from ENERGYbits purchases using its referral code. Check current discounts directly with the seller. Third-party purchases follow that seller's ordering, return, and privacy terms.

Our Privacy Policy is at https://azendenlife.com/privacy-policy. When enabled and separately opted into, The Zen Den text program provides inquiry replies and appointment reminders, with optional event announcements and promotional offers. Messages may be manual or automated. Frequency varies. Message and data rates may apply. Promotional consent is not required to purchase; providing a phone number alone is not enrollment.

Reply STOP to unsubscribe; you may receive one opt-out confirmation. Reply HELP or email sjzenden@gmail.com for assistance. Mobile carriers do not accept responsibility for messages that arrive late or fail to arrive.

Questions or complaints: sjzenden@gmail.com or 818-422-5320. Mail: 12115 Alder Grove St, Moorpark, CA 93021. Changes will be posted with an updated effective date; posting new wording does not change an existing booking's material terms. Nothing here limits mandatory consumer rights.